1Introduction
This Privacy Policy describes how ALLTID SARL ("we", "us", "our", or "ALLTID"), the company that operates the Awaah Business mobile application and related services (the "Service"), collects, uses, stores, shares, and protects your personal information. By creating an account or using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms and Conditions.
ALLTID SARL is a limited liability company incorporated under the laws of the Kingdom of Morocco, and is the data controller responsible for your personal data.
2Information We Collect
2.1 Information You Provide
- Account & business information: legal business name (raison sociale), brand name, email address, phone number, password, business address, city, and profile photo.
- Offer & promotion data: details of discounts, deals, and promotions you publish through the Service, including descriptions, pricing, images, validity periods, and redemption conditions.
- Payment & billing information: subscription and payment details processed by our third-party payment providers. We do not store full credit/debit card numbers on our servers.
- Communications: messages, support requests, and any other content you send to us through the Service or via email.
- Referral information: referral codes you use or share.
2.2 Information Collected Automatically
- Device information: device type, model, operating system, unique device identifiers, IP address, and app version.
- Usage data: interactions with the Service, features used, pages viewed, timestamps, session duration, and in-app actions.
- Location data: with your permission, your approximate or precise location to display your business on maps and recommend it to nearby users.
- Diagnostic data: crash logs, performance data, and error reports to help us maintain and improve the Service.
- QR code scan data: records of customer QR code scans, including timestamp and associated offer details.
2.3 Information from Third Parties
- Authentication providers: if you sign in via Google or Apple, we receive your name, email address, and profile photo from the respective provider.
- Analytics services: aggregated usage and performance data from analytics tools integrated into the Service.
3How We Use Your Information
- Provide and operate the Service: create and manage your account, publish your offers, process QR code scans, and facilitate interactions with customers.
- Process payments: handle subscription payments, invoicing, and related billing operations.
- Communicate with you: send account-related notifications, service updates, support responses, and important announcements.
- Improve the Service: analyze usage patterns, diagnose technical issues, and develop new features.
- Personalize your experience: tailor content, recommendations, and notifications based on your preferences and activity.
- Marketing communications: with your consent or as permitted by applicable law, send promotional messages about Awaah features, tips, and partner opportunities. You may opt out at any time.
- Safety and fraud prevention: detect, investigate, and prevent fraudulent activity, abuse, policy violations, and security threats, including false or misleading offers.
- Compliance: comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Enforce our terms: enforce our Terms and Conditions, including investigating potential violations.
4Legal Basis for Processing
We process your personal data based on the following legal grounds, as applicable under Moroccan law (Loi 09-08) and other relevant regulations:
- Contract performance: processing necessary to perform our contract with you (e.g., managing your account, processing subscriptions, publishing your offers).
- Consent: where you have given explicit consent (e.g., for marketing communications, precise location access).
- Legitimate interests: processing necessary for our legitimate business interests (e.g., improving the Service, preventing fraud, ensuring security), provided these interests do not override your fundamental rights.
- Legal obligation: processing necessary to comply with a legal obligation to which we are subject.
5How We Share Your Information
- With Awaah users (customers): your business name, brand name, address, published offers, and business profile information are visible to Awaah app users. This is essential to the functioning of the Service.
- Service providers: we engage trusted third-party companies to perform services on our behalf, including cloud hosting, payment processing, analytics, push notifications, email delivery, and customer support. These providers process data only on our instructions and are bound by confidentiality obligations.
- Payment processors: payment data is shared with our payment processing partners (e.g., Stripe) to handle transactions securely, in accordance with PCI-DSS standards.
- Legal and regulatory authorities: we may disclose your information when required by law, court order, subpoena, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
We do not sell your personal information to third parties.
6Data Retention
We retain your personal information for as long as necessary to:
- Provide the Service and maintain your account;
- Comply with our legal and regulatory obligations;
- Resolve disputes and enforce our agreements;
- Maintain business records as required by applicable law.
When your account is deleted or deactivated, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention records, financial records for tax/accounting compliance).
7Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest;
- Secure authentication mechanisms;
- Regular security assessments and monitoring;
- Access controls limiting data access to authorized personnel only.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain and improve our protections.
8International Data Transfers
Your information may be transferred to and processed in countries other than the Kingdom of Morocco, including countries where our cloud hosting and service providers operate. When such transfers occur, we ensure appropriate safeguards are in place as required by applicable data protection laws, including contractual protections with our service providers.
9Your Rights and Choices
In accordance with Moroccan data protection law (Loi 09-08 relative à la protection des personnes physiques à l'égard du traitement des données à caractère personnel) and other applicable regulations, you have the following rights:
- Right of access: request a copy of the personal data we hold about you.
- Right of rectification: request correction of inaccurate or incomplete data.
- Right of deletion: request deletion of your personal data, subject to legal retention obligations.
- Right of opposition: object to the processing of your personal data for certain purposes, including direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at contact@alltid.tech. We will respond within the timeframes required by applicable law.
10Cookies and Similar Technologies
Our web-based services may use cookies and similar tracking technologies to operate, remember your preferences, and measure usage. You can manage cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some features.
11Push Notifications
With your permission, we may send push notifications about offer performance, customer activity, account updates, and service announcements. You can enable or disable push notifications at any time through your device settings.
12Children's Privacy
The Awaah Business application is intended for use by businesses and their authorized representatives who are at least 18 years of age. We do not knowingly collect personal information from children under 16 years of age. If you believe that a child has provided us with personal data, please contact us immediately so that we can take steps to delete such information.
13Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.
14Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you through the application or by email. The "Last updated" date at the bottom of this page indicates when the most recent revision was made. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
Last updated: June 24, 2026
15Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: ALLTID SARL
- Email: contact@alltid.tech
You also have the right to lodge a complaint with the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP) if you believe your data protection rights have been violated.